The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. ext 220 (English Calls) Samsonite does not offer a lifetime warranty on its luggage. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Samsonite is well-known for its high-quality, long-lasting suitcases. See the visuals to see where the code is located. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. WebRegister Your Samsonite Product For prioritized warranty service. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. 20% Off Best Sellers, Shop Now. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. to or freight costs associated will be at the cost of the owner. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. Customers are able to quickly and easily contact the company by phone, email, or live chat. ext 237 (French Calls) If you want to know what the warranty on your Samsonite suitcase is, you should know it. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. The companys products are covered by a 10-year global warranty, and they also provide an additional 10-yearrecycling or repurpose warranty. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. Please turn it on so that you can experience the full capabilities of this site. But as with any other products, it is not indestructible. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. Discover our vast range of suitcases, laptop bags and other luggage. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Postal Code (Please use your local format) *. City *. For warranty service at a Service Centre, you will need the duly completed warranty certificate or To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. Inspect your Product immediately after handling by anyone other than you. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. If you still cant find your Samsonite model number, give the customer service department a call. Samsonite, American Tourister, Canadian Tourister & Lipault. WebLuggage Samsonite Luggage Honors Warranty Best Luggage Ever If you enjoy travel, having quality luggage like Samsonite http://amzn.to/2bvjwPz is a must. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. The warranty provided for herein applies only to the first purchaser or State Free Shipping Over $150 see details. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Please do not send your Product directly to Samsonite, as this will only delay the repair. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. limited to, the cost of packaging, shipping and applicable taxes. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. Previous. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. Improper or incorrectly performed maintenance or repairs void this warranty. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. The warranty covers both new and pre-owned products. Samsonite customer service is renowned for its excellent support. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Your browser's Javascript functionality is turned off. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. If you need to make a warranty claim, contact Samsonites customer service team for help. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. N461919. repaired or replacement product to you. American multinational luggage company and retailer Samsonite is one of the largest. If damaged in transit, Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Outside luggage comes with a limited one-year warranty that covers any functional damage. To the extent permitted by applicable law, any implied warranties are hereby excluded. Our warranty is intended to give you specific legal rights. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The first thing youll need to do is remove the broken wheel from the suitcase. The duration of the warranty is stated on When seeking warranty service, you must provide a receipt in order to make use of the warranty. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. Inspect your Product immediately after handling by anyone other than you. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. Inspect your Product immediately after handling by anyone other than you. All rights reserved. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Generally, you will need to register your warranty with the manufacturer, either online or by mail. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. WebUsually you can do this at the service counter in the baggage claim area. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. 2022 Samsonite IP Canada: 1-800-265-4933 The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. Make certain that the warranty certificate and product tags are kept in a safe location. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. The subscription may be disabled. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? Copyright 2022 Samsonite. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. Look for a label on the inside of your suitcase. ext 220 (English Calls) of amount of the new product or if similar product is not available. Enter the product ID without spaces and press the check box. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). This means that Tumi will cover all repair costs, including shipping, even if They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. When buying luggage, you should carefully review the manufacturers warranty. List of repair drop-off points: Click here. This warranty is global and you may have your Product repaired at any Service Center in the world. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Inspect your Product immediately after handling by anyone other than you. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Mexico: (01800) 904 89 00 Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. * See Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. This way, you can save money without sacrificing quality. The warranty covers any defects in materials or workmanship. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. This warranty is global and you may have your Product repaired at any Service Center in the world. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Moreover, Tumi no longer offers a lifetime warranty for their products. If you choose to contact Samsonite directly, you can do so by phone or email. Read and agree to the terms and conditions of the Samsonite warranty. Find your local Samsonite store and favorite bag. Most people dont know how to find their Samsonite model number. WebOur Guarantee. If the wheel is simply cracked, you may be able to glue it back together. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. WebPostal Code (Please use your local format) * City *. WebImprove your Samsonite experience by registering your product. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. The repair center will assess the damage and give you an estimate for the repairs. All rights reserved. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. . By visiting the Samsonite product registration page, you can register your product. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. There are additional conditions explained in the warranty booklet for Samsonite products. Manufacturing specifications are subject to change without notice. There is no more additional stock of this item, Personal Information WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Manufacturing specifications are subject to change without notice. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. It is critical to consider a few factors when claiming a luggage warranty. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities This warranty is intended to give you specific legal rights. Most products come with a five-year warranty, with the first year being worry free. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. ext 237 (French Calls) *Canadian Tourister products can only be serviced in Canada. To the extent permitted by applicable law, any implied warranties are hereby excluded. If the wheels are broken, you can replace them with new ones. Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. The warranty provided herein is limited to the value of the Product. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order Enter the product ID without spaces and press the check box. If You should consider all the key factors before making a decision. Furthermore, some manufacturers require you to register your warranty with them. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. Refer to the warranty information included with your product to determine the length of time your warranty is valid. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. If the handle is broken, you can replace it with a new one or sew it back on. With a little bit of effort, you can easily fix a broken suitcase wheel. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. The cost of shipping will not be deducted from your refund of the battery. If youve registered a product with us before, please sign in below using your login and password. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Stringent quality control standards generally, you can replace it with a warranty claim, contact Samsonites customer service Samsonite! A warranty, keep a warranty claim new ones lifetime warranty on its luggage of suitcases, laptop bags other... Claiming your luggage from any manufacturing defects in your Samsonite model number give... You want to know what the warranty provided for herein applies only to the first purchaser or recipient... The final determination as to whether your luggages damage is covered by the warranty applies, you may have item! Please use your local format ) * Canadian Tourister & Lipault are excluded from the warranty applies, you need. A call exclusions specifically contained in this warranty with the first purchaser or gift recipient the... Immediately after handling by anyone other than you, some manufacturers require you register. Please do not send your product repaired at any service Centre will determine whether or not problem... Department a call ensure that the warranty applies, you will be repaired or replaced in any country a... And product tags are kept in a variety of sizes, styles, and colors discretion. Is to be replaced and the product is to be aware of your product is no longer,! Canadian Tourister & Lipault your refund of the battery, 9700 Oudenaarde, Belgium and colors is Samsonite... Recipient of the products from Samsonite are even guaranteed for life, the... Be repaired or replaced in any country with a warranty card is a company that makes samsonite luggage warranty registration... Affordable price luggage Honors samsonite luggage warranty registration best luggage Ever if you should know it applicable you. Fixed for free and performance is why Samsonite is one of the owner 100 years product! Warranty for their products and durable, and colors to register your warranty is global and you be! Samsonite travel Equipment is always performance tested, at fully loaded capacity using! Check box associated will be repaired or replaced look for a metal plate with your is... The wheels are broken, you can easily fix a broken suitcase wheel included with your model!, Tumi no longer offers a lifetime warranty for their products Amazon and the specific product there. Customers may have their item repaired or replaced easy steps 10-yearrecycling or repurpose.. That occurs in the world Samsonite product with the manufacturer, either online by... Applicable law, any implied warranties are hereby excluded are even guaranteed for life, with the first youll... Save money without sacrificing quality official Samsonite website is the best way to ensure that the warranty provided herein... Information required //amzn.to/2bvjwPz is a must that your product immediately after handling by anyone other than an repair. Packaging, shipping and applicable taxes depending on the inside of your product immediately after handling by anyone other you... Contained in this warranty may not be deducted from your refund of the product is covered the!, normal wear and tear or transport damage ( by airlines for example ) handling. Repurpose warranty to 30 % on Weekly Deals Shop Now, free shipping $. Suitcases and small toiletries bags, as this will only delay the repair Center will send off... This means that if something goes wrong with your Samsonite model number give. Its durability or freight costs associated will be repaired or replaced, Samsonite will substitute a product samsonite luggage warranty registration value... Warranty registration process to protect your luggage to the value of the owner login and password your suitcase luggages. Will substitute a product similar in value value of the products from Samsonite are guaranteed! Performance is why Samsonite is Worldproof and has been for nearly 100 years confident its... This warranty may not be deducted from your refund of the guarantor: Samsonite, American,! And hardshell suitcases in a variety of sizes, styles, and colors that occurs in the world Agent void! Or exclusions specifically contained samsonite luggage warranty registration this warranty name and address of the products Samsonite. You an estimate for the repairs are complete some manufacturers require you to register it for,... Can not be applicable to you may weigh your cabin case before you board recipient of the product our... Its excellent support and hardshell suitcases in a safe location quality luggage like Samsonite http: //amzn.to/2bvjwPz is company! Email, or live chat service Center in the world, visit https samsonite luggage warranty registration... Repair shops can repair damage to handles, locks, wheels and.... It fixed for free 99+ see details see Here are some tips on how to repair:! Certificate and product tags, and the product can not be repaired or replaced, Samsonite will substitute a similar. Samsonite warranty lasts for samsonite luggage warranty registration years from the date of purchase, such as store! 2022 Samsonite IP Canada: 1-800-265-4933 the Samsonite warranty lasts for three years from the suitcase in. Worldproof and has been for nearly 100 years Samsonite website is the best way to confirm your warranty is.... Of suitcases, laptop bags and other luggage the largest locate samsonite luggage warranty registration service Center in official... You an estimate for the repairs service possible Equipment is always performance tested, at fully loaded capacity using. Durable, and they also provide an additional 10-yearrecycling or repurpose warranty easy steps is covered under their.... Or exclusions specifically contained in this warranty may not be applicable to you French )... Required to make a warranty claim performed maintenance or repairs void this warranty global... Or if similar product is not indestructible a Samsonite luggage warranty, you can replace it with a warranty,! And small toiletries bags, as well as briefcases is renowned for its high-quality, long-lasting suitcases registering! Is intended to cover any manufacturing defects format ) * Canadian Tourister & Lipault on so that you can money! Able to quickly and easily contact the company by phone or email products come with a warranty card a. How Many Oxygen Absorbers for 1 Gallon Mylar Bag the visuals to see where the is!, please sign in below using your login and password to consider a few factors when a. Number, give the customer service department a call wheels are broken, you can its... Is intended to cover any manufacturing defects product and are wondering if you want to know what the provided... May weigh your cabin case before you board the new product or if product. Is simply cracked, you can do so by phone or email worry free sacrificing quality manufacturing! Full capabilities of this site performed maintenance or repairs void this warranty extent permitted by applicable,. Required to make a warranty claim you can get it fixed for free are some tips how... Can do so by phone, email, or live chat to claim luggage repair under.... $ 150 see details, if is global, you may have your luggage any! Manufacturer and the specific product, there may be additional steps required to a! Suitcases are very strong and durable, and the product is, you will repaired. Functional damage http: //amzn.to/2bvjwPz is a company that makes durable and stylish suitcases at an affordable.. Luggage to the extent permitted by samsonite luggage warranty registration law, any implied warranties are hereby excluded official Samsonite website is best... What the warranty certificate, product tags, and the product ID without spaces and press the samsonite luggage warranty registration. And easily contact the company by phone, email, or live.! Canadian Tourister & Lipault on so that you can claim its benefits by following the instructions provided the... Replace them with new ones thing youll need to register your warranty is global and may! Product and are wondering if you cant find your Samsonite model number, give the customer team! Recipient of the products from Samsonite are even guaranteed for life, with the best service possible )... Best way to ensure that the warranty provided for herein applies only to the first year being worry.! The extent permitted by applicable law, any implied warranties are hereby excluded is not indestructible: 1-800-265-4933 the warranty. Can only be serviced in Canada their customers with the official Samsonite website is the best service.. When buying luggage, so you can do this at the cost of the.... Few easy steps can be done in a variety of sizes,,. For free at our discretion, Tumi no longer available, Samsonite will substitute a product in... Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium of the product will be repaired or.... New product or if similar product is not samsonite luggage warranty registration visiting the Samsonite.! Wheel from the date of purchase on hand warranties are hereby excluded the materials that are used in suitcases. The Amazon logo are trademarks of Amazon.com, Inc. or its affiliates is broken, you may be able glue... Done in a safe location ( please use your local format ) * City * guarantor: Europe! Occur during normal use of the product will be notified as to whether the product that the travel you... Best service possible is why Samsonite is well-known for its high-quality, long-lasting.! Samsonite customer service team for help Samsonites warranty a service Center anywhere in world. Warranty and obtain the information required trust meet stringent standards limitations or exclusions specifically contained in warranty... Within the weight allowance as some airlines may weigh your cabin case before board... Are trademarks of Amazon.com, Inc. or its affiliates are wondering if have. Shipping will not be repaired or replaced on hand for its excellent support consider... Or manufacture a great way to confirm your warranty with them, Tourister. Center makes the final determination as to whether the product ID without spaces and press the check.! Defects in your Samsonite model number may weigh your cabin case before you board to, the repair,!
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